FAQ

Yes. Every gift can include a complimentary gift message. Enter your message during checkout and we will include it with your order. If you forget to add one, create a support ticket as soon as possible. We will attempt to add it if the order has not already been processed.

Our gift baskets are securely wrapped, finished with a hand-tied bow, protected with air pillows, and packed in a sturdy corrugated shipping box. Depending on the destination and product, orders ship through UPS, FedEx, USPS, or another approved carrier.

We accept all major credit cards. Approved corporate accounts may qualify for Net 15 terms; eligibility requirements apply. Available payment options are shown at checkout.

Sales tax is automatically calculated at checkout based on the shipping destination and applicable state and local requirements.

Please review our Returns & Claims policy for eligibility, time limits, and instructions.

When an item is unavailable, we may substitute an item of equal or greater value at no additional charge. Packaging, colors, and brands may vary while the overall value and presentation are preserved.

We will email tracking information when your order ships. You can also use our Order Lookup page to view the latest fulfillment and tracking details.

Shipping availability depends on the address and product. We cannot ship to APO or FPO addresses. Please contact us before ordering for a PO Box so we can confirm an eligible carrier and product.

During warm-weather months, heat-sensitive items may be substituted, require expedited shipping, or be temporarily unavailable. Product availability and shipping options are adjusted to help protect the gift in transit.

Paid orders received before 1:00 PM EST Monday through Friday generally ship the same business day unless a future ship date is requested. Orders received after 1:00 PM, on weekends, or during holiday closures are processed on the next business day. High-volume holiday periods may add 24-48 hours. Review our Shipping & Deliveries policy for complete timing information.

Once an order has shipped, it cannot be canceled. Contact us immediately to review available carrier options. Eligible reroutes or returns may incur shipping charges, a $20 reroute fee, and, where applicable, a 20% restocking fee. Gifts containing alcohol cannot be rerouted.

Create a support ticket within five business days if a gift arrives damaged or does not arrive. Include photos for damage claims and the order or tracking number for lost shipments. Carrier investigations typically take three to five business days. After approval, we will issue an eligible refund or replacement according to our Returns & Claims policy.

Alcohol shipping restrictions vary by product and destination. Review the restrictions shown on the product page and confirm the delivery state before adding the item to your cart. Every alcohol delivery requires the signature of an adult age 21 or older. If an order cannot be shipped to the selected state, we will contact you to discuss alternatives.

Eligible gifts from our Las Vegas Local Delivery Catalog that are ordered before noon can be delivered the next day by local courier, Monday through Saturday. Not every gift on the website is produced in Las Vegas, so please contact us before ordering a product that is not in the local catalog.

Each hotel has its own delivery, privacy, and security procedures. We deliver to the hotel's designated service desk and obtain a signature, which completes our delivery. The hotel then takes responsibility for delivering the gift to the guest. Please provide the reservation name and indicate whether the recipient is sharing the room. Questions about delivery after hotel acceptance should be directed to the property's service desk.